Placing Your Order
Event Design
A collaborative design experience tailored to your dream event vibe.
Need help bringing the vision together? Our design consultations are curated for clients who want an elevated, cohesive event aesthetic without the overwhelm. From tablescape styling to full event vibes, we’ll help you refine every detail into something effortlessly iconic.
We have large showroom with over 20 displays open 6 days a week no appointment necessary for you to visit and see all the latest event design trends. We also offer free event styling consultations. Simply come in and play with our samples or book a free consultation and have one of our designers guide you through the styling process.
Delivery PAckages
Will Call
Pick-Up Yourself
Only need a handful of items for your shindig. Our Will-Call service is perfect for you! We’ll prep your order so it’s ready for pick up one business day before your event—and you’ll return it when your event is done. Remember, we’re closed for Will-Call pickups/returns on weekends and stat holidays.
For safe travels, bring a covered vehicle (no pickup trucks, please) and be sure you’ve got a buddy to help load. If you’re using a pickup truck with plenty of moving blankets and straps, exceptions might be made—just check with us first! And remember, loading and unloading is all on you; we don’t want anyone getting hurt or our magical rentals suffering a mishap.
Shipping Orders
Love what you see but live outside of our delivery or need few smaller items like linens? We now offer shipping of thousands of items throughout Canada. There is no minimum rental value for shipping orders, and our shipping and handling fees start at $50. Shipping orders will be sent out a week before your event, items can be repacked in our reusable mailers. Just attach the prepaid return label and drop it off at your local courier office. So easy, So Handy!
FAQ
How do I place an order?
You can place an order by visiting our showroom for a free event styling consultation, calling our team directly or submitting a quote request through our website. Once we confirm item availability, we’ll finalize your order details and submit you an official quote.
When should I book my rentals and services?
If you’ve fallen in love with a piece from our collection, don’t wait—book it now to snag your favourites before anyone else! Our Sales & Design Team is eager to walk you through every step, making the process fun and simple. If your dream piece isn’t available, no worries at all, we can recommend many inspired alternatives you’ll adore!
Am I able to change an order once I have a reservation?
Absolutely! Need to tweak your table count or swap your linens? No problem. You can change your order for high-quantity rentals (like dining tables, chairs, tabletop rentals, and linens) up to 14 days before your celebration. Unique, one-of-a-kind treasures can be switched out for something equally fabulous or even more spectacular, if available. If you make changes within 14 days of your event, a 20% rush fee (based on rental value) will apply—think of it as a dash of last-minute magic!
Is it possible to see items in person before I place an order?
Absolutely, come feel the energy and get inspired with our collection in person! Our vibrant showroom is buzzing Monday to Friday, 9:00 AM to 5:00 PM, and Saturdays are a special treat—just book ahead! Shoot us an email at sales@sohandy.com and we’ll roll out the welcome mat at a time that’s perfect for you. Looking for a little extra sparkle? Book a complimentary event consultation Monday to Saturday, 9:00 AM to 5:00 PM, or take advantage of our extended hours Thursdays until 7:00 PM. Don’t wait—reach out now and let’s get the party started!
What is the security deposit?
A deposit is 25% of the rental (there are some items that require a different deposit), paid by cash, debit card or credit card. This security deposit is held until the rental transaction is complete and all rental items have been returned. Providing all items are returned in good order and on time this security deposit will be returned in the same manner in which it was paid (cash, debit card or credit card).
Can I cancel my order?
Orders require a 25% security deposit at the time of booking on all non-account orders. The amount of the security deposit will be determined based on value of order. Proof of I.D. in the form of a driver’s license is also required upon pick-up.
An Administration Fee of 5% (minimum $25.00) will be applied to any cancelled order, provided we have received cancellation notice at least 2 weeks prior to the delivery or customer pick-up date. A 50% charge applies with less than 2 weeks’ notice of the delivery or customer pick-up. Orders cancelled with less than 48 hours’ notice prior to the delivery or customer pick-up date are subject to a 100% cancellation charge. 100% cancellation charge applies for any orders that have been staged (which means that the truck has been loaded or the order has been prepared), or cancelled on delivery at the customer’s site regardless of equipment delivered.
Orders adjusted with less than 48 hours’ notice prior to the delivery or customer pick-up date are subject to a $25.00 adjustment fee. Some exceptions apply pending labor involved to adjust order. Refunds are not issued for rental items returned unused.
It is your responsibility to check your invoice prior to delivery to make sure that any human error in order entry is corrected. We will pack and deliver the items listed on your invoice. Handy Special Event is not responsible for items that assumed to be rented which are not on the order.
Do I need to clean my rental items before returning them?
- Dinnerware, glassware, and silverware: Please scrape and rinse all items free of food debris, repack them in their original containers, and return them in the same condition as delivered.
- Candle holders and votives: These must be returned free of wax.
- Linens: No need to wash linens before returning them—just shake out any debris and pack them as provided.
What if I'm missing items or there are damages to the product I received?
Life happens and while we do our best to double and triple check sometimes things get missed. Please notify us of damaged or missing items immediately by calling (306) 933-2727 upon delivery/customer pick up or as soon as noted. Please contact our 24 hour emergency service at (306) 933-2727 after hours to report such items.
Where are you located?
Our showroom and warehouse are located at 2642 Millar Ave, Saskatoon
Look for the big building with the blue awnings—you’ve made it!
What are your showroom hours?
Come be inspired and meet with us for a free consultation
Our showroom hours are Monday -Friday 9:00 am – 5:00pm
Saturdays vary by season
Saturdays in April-September 11:00am – 4:00pm
Saturdays in October – March by appointment only
I know what I want to rent...but I don't know what will look good?
We’re absolutely brimming with inspiration and can’t wait to help you mix and match showstopping pieces that celebrate your unique style and budget. Craving a sprinkle of extra design magic? Team up with our creative pros for a totally tailored, joy-filled experience that’ll make your event shine!
I'm lookingfor a particular piece, but you don't have it can you help?
Absolutely—our creative carpenters/partners are bursting with skill and excitement, ready to whip up just about anything you can imagine! And when it comes to finding that jaw-dropping piece, we’re all about the “WOW. Reach out to us at specialevents@sohandy.com. You dream it and we’ll handle it.
How long is the rental period?
Our rental periods start with 24 hours (1 Day) and can run as long as you need the item (weekly and monthly rates are available). A standard 24-hour period means you pick the item up the day before the event and return the day after the event.
Please note that our warehouse is closed Saturdays, Sundays, and all Stat Holidays- this means that rentals for Saturday will be picked up on Friday and returned on Monday or the Tuesday should Monday be a stat holiday.
What is the rental proection plan?
Handy Special Events bills for damaged rental items unless the Damage Protection Plan is purchased. Our Damage Protection Plan is a damage waiver and not insurance and does not cover loss or theft. The Damage Protection Plan is a 12% protection charge and it will be charged automatically to the contract for all rental items unless declined, see below.
As this is a Damage Protection Plan, it will not cover the cost of lost or stolen items. Replacement charges may be refunded if missing items are returned within 30 days. For this reason, the customer may have to return damaged items to be eligible for any protection coverage. Loss or damage that occurs due to improper handling by transportation, courier or related companies is also not covered by the Damage Protection Plan.
To decline the Damage Protection Plan, please inform your rental sales consultant prior to the delivery or customer pick-up date. An additional release waiver releasing Handy Special Event of any liability will require completion upon decline of the optional damage protection and must be completed before you receive your order.
Without the Damage Protection Plan the client pays full retail replacement cost on damaged items. This includes equipment damaged from wind, weather, fire, etc. The cost for missing and damaged items will be charged to you.